Loading... Please wait...

Our Newsletter


Ink Squidicon-leeve.gifNever "Run Out" Again…





Q:  How to access my  account?
A:  If you have purchased before, click on My Account or you can click Sign In (next to Create an Account) - all are located at the top menu/uppermost part of the page.

Q:  Can I pay by check?
A:  To establish terms with Ink Squid, contact Ink Squid by using the Chat Bubble Message.

Q:  How to contact us?
A:  You can contact us by clicking our Message tab or click here.

Q:  How to check the status of an order?
A:  Log in to your account by clicking My Account or you can click Sign In (next to Create an Account) on the top part of the website. Then click "View Order Status."

Q:  How to change my account password?
A:  Log in to your account by clicking My Account or you can click Sign In (next to Create an Account) on the top part of the website. Then click "Account Details" you should then be able to update your account information.

Q:  How to reset password if forgotten?
A:  Log in to your account by clicking My Account or you can click Sign In (next to Create an Account) on the top part of the website.  Then click the "Forgot Password" button below the box for your sign in credentials.

Q:  How to purchase an Ink squid gift certificate for someone?
A:  The "Gift Certificates" option is located at the top of each page.  Click on the link and complete the form with the information needed for you and the recipient.

Q:  How to redeem a gift certificate?
A:  You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment.  It will look something like Z50-Y6K-COS-402.  Browse the store and add items to your cart as you normally would.  Click the 'View Cart' link to view the contents of your shopping cart.  Type your gift certificate code in to the "Redeem Gift Certificate" box and click "Go."

Q:  How do I return or get an exchange for a defective item?
A:  To determine if a return/exchange is needed, please follow the Solutions and Troubleshooting Steps.   To proceed with a return/exchange log in to your account and look for "Completed Orders," then click on it to show order history . Click on the relevant order number and all items for that specific order will be shown. You can then click "Return Item" beside each item to submit a return request.  You will be contacted personally to finalize the request.  A PREPAID UPS or Fedex label will be emailed to you (allow 24 - 48 hours) to send back a properly repackaged defective item (which is a RARE occasion).  A credit may take up to 10 days to appear on your statement.  You can always Contact Us with any questions.

Q:  What if I change my mind after my order has been delivered?
A:  Ink Squid's free return policy applies to defective product only (see prior question).  All non-defective items to be returned must be unopened, not marked/written on or tampered with in any way to be resalable.  For non-defective returns, you will pay the return shipping and MUST request a Packing Slip and Return Authorization number from Ink Squid in advance that you will write clearly on the outer shipping box appropriate to get the items back safely and securely.  Provide the name of your shipper and tracking number to Ink Squid.  Once the receiving warehouse verifies the items in your return the credit can be finalized and issued less restocking fees in place at that time (Currently, 15%). Original shipping fees cannot be recouped by Ink Squid, so if your original invoice included a shipping charge it cannot be included in the credit.  In addition, any applicable fees charged by our credit card processor will be deducted from the credit. The process may take up to 30 days depending on the mode of transportation you choose to get it back to the warehouse.  Do Contact Us with any questions.  ALL SALES ARE FINAL AFTER 20 DAYS.

Q:  Can I exchange items in my order?
A:  Yes, as long as the items are of equal or greater value and within the 14 day period.  Shipping charges may apply.  Do Contact Us with any questions.


Q:  What are the shipping rates?
A:  $ amounts below are pre sales tax (where applicable) AND for orders being shipped within the continental U. S.*

Orders of $75.00 or more:  Shipping is FREE

Orders of $25.00 up to $74.99:  Shipping Charge is $3.50

Orders of $1.00 up to $24.99:  Shipping Charge is $7.00

*(For orders to Alaska and Hawaii, shipping costs are customized; however, 2-day air freight is the normal mode and shipping timeframe). 

Q:  What is the shipping timeframe?
A:  Orders placed Monday - Friday are processed during normal business hours, depending on warehouse location.  Orders placed on Saturday or Sunday are treated as if placed on Monday.  Expect delivery in 1 - 3 business days (holidays observed by UPS, FedEx, OnTrac, etc. may increase this time frame).


Good to Know:  Some Inkjet/Mail/Thermal Category Orders May Ship Separately From Laser/Copier Orders