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Our Newsletter


Ink Squidicon-leeve.gifNever "Run Out" Again…




Q:  What are the shipping rates?
A:  $ amounts below are pre sales tax, if applicable.

Orders of $75.00 or more:  Shipping is FREE

Orders of $25.00 up to $74.99:  Shipping Charge is $3.50

Orders of $1.00 up to $24.99:  Shipping Charge is $7.00

Q:  What is the shipping timeframe?
A:  Orders placed Monday - Friday are processed during normal business hours, depending on warehouse location.  Orders placed on Saturday or Sunday are treated as if placed on Monday.  Expect delivery in 1 - 3 business days (holidays observed by UPS, FedEx, OnTrac, etc. may increase this time frame).


FREE icon-recycle2.gifRECYCLING

Q:  How to get a box and/or prepaid shipping label to return empties?
A:  Used toner cartridges and drums must be returned separately from used inkjets.  If you have at least 6 toner cartridges, you can request a label be emailed to use on your own box by clicking here.  If you have at least 10 inkjets, you can request a label be emailed to use on your own box by clicking here.  If you need a box w/label to start collecting inkjets and/or toner cartridges/drums that you can later send when full, click here and delivery will be made to you free of charge.  Be detailed about what you'd like.  Returning empties is an important step in that the viable ones are available for remanufacturing to give you a choice.  Also if not viable, they will not end up in a landfill, but will instead be re-purposed.

Q:  How do I package my empties to send back?
A:  Click here for instructions on packing your used inkjet and toner cartridges.  Separate packing for each type is desired.



Q:  How to acquire a return request for my order?
A:  To determine if a return or exchange is needed, please follow the Solutions and Troubleshooting Steps.   To proceed with a return or exchange log in to your account and look for "Completed Orders," then click on it to show order history. Click on the relevant order number and all items for that specific order will be shown. You can then click "Return Item" beside each item to submit a return request.  A PREPAID UPS or Fedex label will be emailed to you (allow 24 - 48 hours) to send back a properly repackaged defective item (which is a RARE occasion).  A credit may take up to 10 days to appear on your statement.  You can always Contact Us with any questions.